Your first visit with us
Unhurried, thorough and free of pressure: an appointment designed to understand your mouth before recommending anything.
One phone call is all it takes
Our team will find the right appointment length and the right clinician for you, and answer any questions before you arrive.
Comprehensive first visit: 90 minutes, capped at $395. See what's included.
Four things you can expect
A conversation first
We start by listening: your history, any concerns, past experiences, and what you'd like from your teeth in the years ahead.
A thorough examination
A full assessment of teeth, gums, bite and soft tissues, with digital imaging only where it genuinely helps the diagnosis.
A clear picture
We show you what we've found on screen, in plain language, so you can see the same thing we're seeing.
A plan and a cost
Priorities, options and a written plan with itemised costs before anything begins. Nothing proceeds until you're comfortable with it. For more complex plans, a dedicated treatment co-ordinator supports you and is your main point of contact throughout.
A comprehensive new patient package
Your first appointment is a single 90-minute visit that brings together everything we need to understand your mouth: an examination with the dentist of your choice, and a gum assessment and clean with the hygienist of your choice. The package is capped at $395, and everything listed is included in that price. With a health fund, the gap you pay on the day will usually be less, depending on your level of cover.
This is the comprehensive first visit. If you're in pain and need to be seen quickly, that's a different and shorter appointment, dealing only with the problem that brought you in; we'll explain the cost when you call.
Eligible children are seen under the Child Dental Benefits Schedule with no gap to pay for covered services, up to their available benefit. We'll check eligibility and the remaining balance with you first.
Call 03 5989 2144Comprehensive assessment and consultation
With the dentist of your choice.
Digital X-rays, where needed
Discussed with you first, and taken where clinically indicated, including an OPG if your dentist considers one necessary.
Gum assessment and full-mouth clean
A thorough assessment and clean with the dental hygienist of your choice, finished with Airflow GBT where it suits you, rather than a traditional polish. If you need more than a routine clean, such as treatment for gum disease, we'll explain what's involved and the cost first.
Fluoride strengthening treatment, where it will help
Discussed with you on the day, and included if you go ahead.
Helpful things to know
- What to bring
- Your health fund card, Medicare card, a list of any medicines you take, and any recent X-rays or treatment plans from a previous dentist.
- Health funds
- We process on-the-spot HICAPS claims with most health funds, so you usually only pay any gap on the day. We have no preferred-provider arrangements with any health fund.
- Payment
- HICAPS, EFTPOS and card, cash and Afterpay.
- Access
- Step-free access throughout, with accessible parking at the door.
- Children
- Children are welcome from their first tooth. Eligible children are seen under the Child Dental Benefits Schedule with no gap to pay for covered services, up to their available benefit. We'll check eligibility and the remaining balance with you first.
- Nervous patients
- Tell us when you call. We'll allow extra time, go at your pace and stop whenever you need us to.